How to log a support ticket
There are two ways that a support ticket can be logged with the Wanatel support team. It’s important to supply the support team with as much information as possible to ensure a speedy resolution. Option 1: Send email to support@wanatel.net To open a ticket: Please ensure that as much information as possible is supplied in […]
Read MoreAugust Webinar: sales templates
Covering a whistle-stop tour of the value-added services you can leverage to increase margins and customer satisfaction. Find the templates you need to calculate projected savings for your customers, provide suggestions on sales proposals, and how to find extra value in contracts. Access the recording here.
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Proposal template
Use this generic proposal template for your company’s Cloud PBX solution – just fill in your company details, customer costing and get your customer’s quote ready in an instant. Download here Excel Spreadsheet Guide here The information and documentation provided by us is for general informational purposes only. All information is provided in good faith, […]
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How-to guides
Follow these easy step-by-step guides to help you get the best out of your Wanatel partnership – resolve customer queries and troubleshoot issues easily Wanatel Sales Process How to port a number Troubleshoot SIP issues Troubleshoot onsite devices The information and documentation provided by us is for general informational purposes only. All information is provided […]
Read MoreeMail campaign
Reach out to your prospects for new business on e-mail with this cold-call e-mail series. Fill in your name, company details and personalise this for best results. e-Mail campaign The information and documentation provided by us is for general informational purposes only. All information is provided in good faith, however we make no representation or […]
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Ticketing module – learn how in the June 2025 webinar
For those who missed it — or would like to revisit the content — the recording is now available to watch at your convenience. In this session, Evan introduced the new ticketing module in eCIRRUS, walked through the setup process, and demonstrated key features designed to help you streamline support and manage client queries more […]
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May 2025 Webinar is here – tune in if you missed it.
We focused on how to use eCIRRUS for early project planning to avoid last-minute delays and enable smoother go-lives. Here are a few key takeaways: 🚀 Start early: Share upcoming projects as soon as possible. We’ll help you prepare SIP trunks, numbers, and workflows ahead of time. 🧰 Use eCIRRUS to scope deals: It’s not […]
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April 2025 Wednesday Webinar Recording Available
🔥 Key takeaways from today’s session:✅ International Tariff Increase – Effective 1st April, international call rates have increased, with a significant hike for China (from R4.10 to R16.30 per minute). Ensure you review your client accounts and check your call plan markups to adjust accordingly. ✅ Upcoming VAT Increase in South Africa – The proposed […]
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Watch the eCIRRUS launch webinar
Missed the live launch of eCIRRUS? No problem! You can now watch the on-demand recording and see how our powerful new ERP solution is designed to streamline operations for ISPs and VoIP resellers. Discover how eCIRRUS can enhance efficiency, automate key processes, and help you scale with ease. Watch the webinar and see the platform […]
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Introducing eCIRRUS – February ’25
Here’s what you’ll learn: A first-hand look at eCIRRUS and its tailored features for VoIP resellers. Expert insights from Evan Damon on how to maximize your operations. The chance to be at the forefront of innovation in your industry. We’d hate for you to miss out. Watch now and take your business to the next […]
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November ’24 – Final episode
In this final episode for the year, we cover off the last of the important features for setting up your CloudPBX – don’t miss it!
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October ’24 – Advanced series part 3
This month, we dove into advanced PBX configurations and call flow setups. The session covered key topics such as:• Configuring time conditions for office hours and after-hours messages• Setting up group voicemails for sales, support, and accounts departments• Advanced call routing, custom feature codes, and timeout setting
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September 2024 – Advanced series Part 2
In today’s webinar, we took a deep dive into advanced PBX configurations, covering queue settings, the differences between queues and hunt lists, call recordings, and more. 🎉 Congratulations to Soon van der Walt!Soon won the R1000 Takealot voucher for answering our competition question correctly. Remember, you could be our next winner – find out more […]
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August ’24 webinar – part one: advanced Cloud PBX set up
In today’s webinar, the focus was on setting up a fully-fledged inbound Cloud PBX system with an emphasis on creating a comprehensive call flow. The session outlined a series of steps beginning with setting up extensions and time conditions, then creating media files and configuring queues, and finally integrating an Interactive Voice Response (IVR) system. […]
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July ’24 Webinar – CLI and outbound calls
Here’s a quick recap of what you might have missed:Caller Line Identity (CLI): Outbound calls must display a configured CLI CLI must be an African number and an approved network ID How to configure CLI in the reseller portal and cloud PBX extensions. Cloud PBX Outbound Call Restriction: Abuse Detection: Monitors for suspicious activities like […]
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