Author: Voiportal.net
Ticketing module – learn how in the June 2025 webinar
For those who missed it — or would like to revisit the content — the recording is now available to watch at your convenience. In this session, Evan introduced the new ticketing module in eCIRRUS, walked through the setup process, and demonstrated key features designed to help you streamline support and manage client queries more […]
Read More
May 2025 Webinar is here – tune in if you missed it.
We focused on how to use eCIRRUS for early project planning to avoid last-minute delays and enable smoother go-lives. Here are a few key takeaways: 🚀 Start early: Share upcoming projects as soon as possible. We’ll help you prepare SIP trunks, numbers, and workflows ahead of time. 🧰 Use eCIRRUS to scope deals: It’s not […]
Read More
April 2025 Wednesday Webinar Recording Available
🔥 Key takeaways from today’s session:✅ International Tariff Increase – Effective 1st April, international call rates have increased, with a significant hike for China (from R4.10 to R16.30 per minute). Ensure you review your client accounts and check your call plan markups to adjust accordingly. ✅ Upcoming VAT Increase in South Africa – The proposed […]
Read More
Watch the eCIRRUS launch webinar
Missed the live launch of eCIRRUS? No problem! You can now watch the on-demand recording and see how our powerful new ERP solution is designed to streamline operations for ISPs and VoIP resellers. Discover how eCIRRUS can enhance efficiency, automate key processes, and help you scale with ease. Watch the webinar and see the platform […]
Read More
November ’24 – Final episode
In this final episode for the year, we cover off the last of the important features for setting up your CloudPBX – don’t miss it!
Read More
October ’24 – Advanced series part 3
This month, we dove into advanced PBX configurations and call flow setups. The session covered key topics such as:• Configuring time conditions for office hours and after-hours messages• Setting up group voicemails for sales, support, and accounts departments• Advanced call routing, custom feature codes, and timeout setting
Read More
September 2024 – Advanced series Part 2
In today’s webinar, we took a deep dive into advanced PBX configurations, covering queue settings, the differences between queues and hunt lists, call recordings, and more. 🎉 Congratulations to Soon van der Walt!Soon won the R1000 Takealot voucher for answering our competition question correctly. Remember, you could be our next winner – find out more […]
Read More
August ’24 webinar – part one: advanced Cloud PBX set up
In today’s webinar, the focus was on setting up a fully-fledged inbound Cloud PBX system with an emphasis on creating a comprehensive call flow. The session outlined a series of steps beginning with setting up extensions and time conditions, then creating media files and configuring queues, and finally integrating an Interactive Voice Response (IVR) system. […]
Read More
June ’24 Webinar: Downgrades, passwords and more
Here’s a quick recap of what you might have missed: You can now create multiple user accounts with different access levels (admin, billing, support) and it’s important to use individual email addresses for tracking activity and resetting passwords. Users will need to reset their own passwords, so ensure each has a unique email address. Billing […]
Read More
May ’24 Webinar: all the TLA’s you need to know
Don’t miss this month’s webinar where we speak about all the three letter acronyms in the business, and show you how best to optimize your settings. Also, catch up on the latest RICA requirements and the documentation you need to have on hand to be on the right side of the law.
Read More